A top-quality service delivery is the most important initiative for any company focussed on thriving in the mobility industry. IMS is committed to reaching not only satisfaction but enthusiasm, in cusomer feedback. To achieve this goal, we employ a diligently put toghether combination of trusted tools and proven processes, e.g.

• Single-Point-of-Control management of each relocation, by a dedicated team member,
• Proactive bottleneck analysis,
• Certified providers, plus continuous monitoring,
• Proprietary TQM system built on ISO-9001:2000, tracing 24 indicators, 
• Shortcut handling of claims,
• Systematic performance evaluation by corporate clients as well as transferees

A flawless execution is top priority at IMS. And our long-term business relationships with some of the most demanding corporate clients in Germany and worldwide are proof to our commitment to providing clients with consistently high-quality services, throughout all facets of service delivery.

IMS is a contracted master provider of the German Foreign Office, for all their employees' removals by truck, sea and air, including diplomatic shipments.