Terms of Business

  1. Commissioning of a Subcontractor: The removal firm can call upon a subcontractor in order to carry out the removal.
  2. Additional Services: The removal firm shall carry out its duties with the usual care of an orderly removal firm against the agreed payment and adhering to the interests of the consignor. Additional payments will be due in particular for unforeseeable services and expenses accrued on completion of the contract. The same applies in the event that the scope of services is increased by the consignor after agreeing the contract.
  3. Gratuities, Tips: Gratuities may not be offset against the removal firm's invoice.
  4. Reimbursement of Removal Costs: Inasmuch as the consignor is entitled to a reimbursement of removal costs through an official agency or an employer, then he must instruct that party to pay the agreed and due removal costs less any deposits or part payments he may have paid directly to the removal firm upon demand.
  5. Security of Particularly Sensitive Goods During Transit: The consignor is under obligation to properly secure all moving or electronic components on highly sensitive devices such as washing machines, record players, TV sets, radios, VCRs, Hi-Fi systems, and data processing systems for transit. The removal firm is under no obligation to check that the goods are properly secured for transportation.
  6. Tradesman Referrals: In the case of services through tradesmen obtained through the removal firm, the removal firm is only responsible for making a careful selection.
  7. Electrical and Plumbing Work: The staff of the removal firm is not authorised to carry out any electrical, gas, dowel drilling or miscellaneous plumbing work, unless agreed otherwise.
  8. Offsets: Offsets against monies due to the removal firm are only permitted in the form of valid counter claims which are undisputed or have been found to be legally enforceable.
  9. Assignments: At the request of the person entitled to damages, the removal firm is obligated to assign his rights arising from an insurance cover taken out by him to the person entitled to damages.
  10. Misunderstandings: The danger of misunderstandings arising out of other agreements than out of written order confirmations, the instructions and messages from the consignor and those to other parties concerning their acceptance of unauthorised persons involved with the removal firm will not be remover's responsibility.
  11. Inspection by the Consignor: The consignor is obliged to inspect the removal goods on pick-up to check that no goods or devices have been mistakenly taken or left behind.
  12. Due Date of Agreed Payment: In the case of domestic (inland) shipments, the invoice amount is payable before unloading is completed; for shipments abroad, these are due prior to commencing with loading. Invoices are to be paid either in cash or by means of another similar acceptable form of payment. Cash disbursements (expenses) incurred in foreign currency must be paid based on the exchange rate calculated. If the consignor does not fulfil his payment duties, the removal firm has the right to retain the removal items or to store them after transit at the expense of the consignor. § 419 HGB (German Commercial Code) is applied here.
  13. Storage contract: In the case of storage, the general storage conditions for the German Furniture Removals industry apply. These will be made available to the consignor upon request.